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Worst experience with a prop firm yet

In 2 days it will be a month since I started contacting support trying to get a solution for a problem with 5 of my accounts, collectively 20k+ between them, I accidentally activated my VPN at some point once and they took the entire 5k acc after I requested payout, ok fine, a little crazy for a first time accidental offense but alright, had to wait over a week to get confirmation that the 1 account was the only one of the 5 active at the time that traded while the VPN was active (one other was active but I didn’t trade that day), fine, after I request payout on one of the 5 accounts it was failed for “1 week inactive rule” yes that’s right, the 1 week I was told I would get banned if they caught another VPN use on any other of my accounts, and to “be patient” and “wait” for the IP/VPN audit, they used that to take ANOTHER 5k account. I contacted support before requesting to make sure something like this wouldn’t happen and was assured it wouldn’t before requesting, so imagine my surprise when I get the denial and cancelation email stating the exact dates I provided proof I waiting on support for. They requested the same info this week, I provided it again and first, the wrongfully closed account hasn’t been reopened yet and they just told me Friday 10 minutes before close, after a week of no contact and me reaching out for an update twice, I was just told to request again on another account. So I have a horrible feeling I’m about to again lose another 5ish k account when I’ve been told multiple times I have nothing to worry about. Worst feeling ever, only thing I’ve learned is to stick to the tried and true prop firms, these guys are not worth the stress, let my experience be a warning to anyone thinking of putting their trust/ money/ effort with these guys. Trading is stressful enough already, you do not need to be worried the whole time that you won’t even be payed out when support tells you “you have nothing to worry about”
Response from Elite Trader Funding
We take our policies seriously to uphold fairness and integrity across all accounts. Our rules are designed to ensure transparency and protect both the platform and our traders. Using a VPN, whether intentional or unintentional, is a breach of policy. This is because it compromises the security and transparency of trading activities. If a VPN is detected, it can lead to policy violations. To avoid any issues and maintain the integrity of the trading environment, we strongly advise all traders to refrain from using a VPN.

ETF Team

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