Unfair Decline of Payout twice
Wish I could provide screenshots of what they did to m e and wish I could give them 0 star.
I successfully passed the $150K challenge and was funded over a month ago. I followed all ETF rules and requested my first payout after 10 days. To my surprise, this request was declined, citing reasons such as VPN usage, hedging, and "scratching"—none of which I engaged in.
Despite this, I complied with your request to trade an additional 8 days. I traded consistently, achieving 18 consecutive green days and generating approximately $9,000 in profit. All trades were made in line with your platform's stated rules.
After submitting my second payout request, I followed all instructions provided, including:
Signing up with Rise
Completing KYC
Signing the required contracts
Providing personal and bank information
After all of that, I received notice that my payout was again declined. Adding to the confusion, my funded account has now been marked as "failed", even after I paid another $80 for a second month’s subscription.
This process has been incredibly disappointing. As a consistent trader who complied with all rules and requirements, I feel this is an unfair and unacceptable treatment.
I successfully passed the $150K challenge and was funded over a month ago. I followed all ETF rules and requested my first payout after 10 days. To my surprise, this request was declined, citing reasons such as VPN usage, hedging, and "scratching"—none of which I engaged in.
Despite this, I complied with your request to trade an additional 8 days. I traded consistently, achieving 18 consecutive green days and generating approximately $9,000 in profit. All trades were made in line with your platform's stated rules.
After submitting my second payout request, I followed all instructions provided, including:
Signing up with Rise
Completing KYC
Signing the required contracts
Providing personal and bank information
After all of that, I received notice that my payout was again declined. Adding to the confusion, my funded account has now been marked as "failed", even after I paid another $80 for a second month’s subscription.
This process has been incredibly disappointing. As a consistent trader who complied with all rules and requirements, I feel this is an unfair and unacceptable treatment.
Response from Elite Trader Funding
On Tuesday April 22nd we sent the following email and notice to our customers:
Regarding our enforcement of IP Masking technology, we did our best to lock things down to protect ourselves, but we inadvertently created an environment that is neither friendly nor enjoyable for you, and we apologize.
From our point of view, we thought it was easy not to use these technologies and did not realize how common they are in the trading world. Although we would not recommend continuing use as it can introduce new problems, effective April 22nd we have decided to allow the use of VPN or VPS when trading ETF accounts. Our stance regarding using TOR and other proxy services remain unchanged; we will continue to monitor accounts for abuse of these services.
As a gesture of good faith, we will be emailing traders who were denied in the past 30 days for VPN/VPS use and will be offering them one of two options: take a payout or allow us to reinstate your account along with the payout so that you can continue killing it in the markets.
Again, we apologize for the strictness but want you to know that we as a company are nothing without you. Our goal has been to move traders to live markets and we have been doing a great job at that. Our staff, each and every single one of them has gone above and beyond their call of duty to ensure the success of ETF and management has done their best to make everyones lives easy by making things black & white but we understand that not everything can depend on a simple yes or no. Going forward, we will do better. We will continue providing you great service but we are going to take it a step further. We are going to give you, the trader, exactly what you want. More details to come on this point and rest assured that you will appreciate it when you see it. We can't reveal too much at this time as it will steal the thunder from our marketing team!
As hard as it may seem to believe, we do listen and we do adjust and we believe that this two way street is what makes our community special. Continue providing your feedback, we’re here to support you!
If you have questions about your specific situation or would like to follow up, please feel free to reach out to our support team at [email protected]. We’re happy to take a second look and see what can be done.
ETF Team
Regarding our enforcement of IP Masking technology, we did our best to lock things down to protect ourselves, but we inadvertently created an environment that is neither friendly nor enjoyable for you, and we apologize.
From our point of view, we thought it was easy not to use these technologies and did not realize how common they are in the trading world. Although we would not recommend continuing use as it can introduce new problems, effective April 22nd we have decided to allow the use of VPN or VPS when trading ETF accounts. Our stance regarding using TOR and other proxy services remain unchanged; we will continue to monitor accounts for abuse of these services.
As a gesture of good faith, we will be emailing traders who were denied in the past 30 days for VPN/VPS use and will be offering them one of two options: take a payout or allow us to reinstate your account along with the payout so that you can continue killing it in the markets.
Again, we apologize for the strictness but want you to know that we as a company are nothing without you. Our goal has been to move traders to live markets and we have been doing a great job at that. Our staff, each and every single one of them has gone above and beyond their call of duty to ensure the success of ETF and management has done their best to make everyones lives easy by making things black & white but we understand that not everything can depend on a simple yes or no. Going forward, we will do better. We will continue providing you great service but we are going to take it a step further. We are going to give you, the trader, exactly what you want. More details to come on this point and rest assured that you will appreciate it when you see it. We can't reveal too much at this time as it will steal the thunder from our marketing team!
As hard as it may seem to believe, we do listen and we do adjust and we believe that this two way street is what makes our community special. Continue providing your feedback, we’re here to support you!
If you have questions about your specific situation or would like to follow up, please feel free to reach out to our support team at [email protected]. We’re happy to take a second look and see what can be done.
ETF Team