Their ratings are high because they…
Their ratings are high because they promise free credits if you leave a high rating on Trustpilot.
complete waste of money. Instead of spending your money here, donate it to a good cause; it would be a much better choice. I’ve used more than 10 prop firms, and this is by far the worst one.
1. No live chat support.
2. The trading system is overly complicated and frustrating to use. I still haven’t fully understood it (I used the TradingView-Tradovate system).
3. Trades you open randomly close without warning. When I asked why, they said there’s a maximum contract limit, and I exceeded it. Why don’t you emphasize this before people sign up? How would I know about this unique rule that no other prop firm has?
4. Despite hours of messaging with customer service, they kept insisting that I exceeded the maximum contract limit, even though I didn’t. My trades were closed anyway. I provided the trade number, explained that I opened 1 lot gold as I had done before without issues, but now it was closed with no logical explanation.
complete waste of money. Instead of spending your money here, donate it to a good cause; it would be a much better choice. I’ve used more than 10 prop firms, and this is by far the worst one.
1. No live chat support.
2. The trading system is overly complicated and frustrating to use. I still haven’t fully understood it (I used the TradingView-Tradovate system).
3. Trades you open randomly close without warning. When I asked why, they said there’s a maximum contract limit, and I exceeded it. Why don’t you emphasize this before people sign up? How would I know about this unique rule that no other prop firm has?
4. Despite hours of messaging with customer service, they kept insisting that I exceeded the maximum contract limit, even though I didn’t. My trades were closed anyway. I provided the trade number, explained that I opened 1 lot gold as I had done before without issues, but now it was closed with no logical explanation.
Response from Elite Trader Funding
Hi,
Thank you for taking the time to leave a review—a few things we want to clarify.
First, we dont ask our users to leave a high-rated review and promise credits. All we ask is for some feedback, whether it's positive or negative.
Second, live chat support is in the works and will be available online soon. However, our team efficiently responds to all emails in a timely manner so that everyone is professionally catered for.
Third, we have the same platforms that most of the futures firms in this space use. We give a detailed breakdown of navigating a community via Discord to reach out to.
Fourth, this rule applies industry-wide when you are over the allowed contract limit. We even mention it on our products page before you purchase and in the FAQ.
Fifth, we would like to suggest reviewing the rules for the product you purchased and cross-checking alongside your orders. See if you have breached the risk parameter set. Keep in mind that we have several other trader-friendly products available, such as EOD and Static
Thank you, .
Thank you for taking the time to leave a review—a few things we want to clarify.
First, we dont ask our users to leave a high-rated review and promise credits. All we ask is for some feedback, whether it's positive or negative.
Second, live chat support is in the works and will be available online soon. However, our team efficiently responds to all emails in a timely manner so that everyone is professionally catered for.
Third, we have the same platforms that most of the futures firms in this space use. We give a detailed breakdown of navigating a community via Discord to reach out to.
Fourth, this rule applies industry-wide when you are over the allowed contract limit. We even mention it on our products page before you purchase and in the FAQ.
Fifth, we would like to suggest reviewing the rules for the product you purchased and cross-checking alongside your orders. See if you have breached the risk parameter set. Keep in mind that we have several other trader-friendly products available, such as EOD and Static
Thank you, .