Extremely disappointed with their lack…
Extremely disappointed with their lack of customer service. An error was made on my behalf on an eval account but the eval account target profit was hit, i started another eval but didn’t realize i was still trading the account that had already passed. I contacted support and was told there was nothing that can be done. I have experienced better customer service from others like APEX. ETF wants those resets
Response from Elite Trader Funding
Thank you for sharing your experience and feedback with us.
We understand errors can happen. However, the platform defines what account you're trading at any given time. While we strive to be as accommodating as possible, we also must adhere to our established guidelines to maintain fairness for all our customers.
Moreover, our approach includes providing a complimentary reset at the time of monthly subscription renewal. This feature encourages our customers to take a measured and thoughtful approach to their evaluations rather than rushing to qualify. We believe in fostering good habits and allowing ample time for our traders to develop their risk management and decision making.
We hope to provide you with a better experience if you decide to come back. Thank you for your feedback.
We understand errors can happen. However, the platform defines what account you're trading at any given time. While we strive to be as accommodating as possible, we also must adhere to our established guidelines to maintain fairness for all our customers.
Moreover, our approach includes providing a complimentary reset at the time of monthly subscription renewal. This feature encourages our customers to take a measured and thoughtful approach to their evaluations rather than rushing to qualify. We believe in fostering good habits and allowing ample time for our traders to develop their risk management and decision making.
We hope to provide you with a better experience if you decide to come back. Thank you for your feedback.